Cancellation Policy

Web Design Contract Cancellation

A non-refundable deposit amount of the project is due at the time of the contract/proposal signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $75/hour. Web design cancellation refunds will be processed and delivered within 5 business days of the cancellation date

The Client should be aware that failure to submit required information or materials, or last-minute changes and excessive changes may cause subsequent delays. Client delays could result in significant delays in the delivery of finished work. The project will be canceled if the client does not respond for three months or no progress can be made due to the lack of response from the client. In the event of termination/cancellation, the deposit is non-refundable and the Client shall also pay any expenses incurred by the hosting of the unfinished website.

The balance of the web design project is due within 7 working days of completion of the project. If the project/website is completed you may not be entitled to any amount at the discretion of DBWebs. If the payment is not received within 7 working days, we assume the project is terminated/canceled.

Hosting and Maintenance Contract Cancellation

Cancellation of a hosting or maintenance account requires advance notice. Shared hosting accounts (Personal, Business, Corporate, and E-Commerce) and Maintenance Accounts require 24-hour notice prior to the first (1st) day of the next billing cycle. Dedicated Server hosting accounts require 30 days’ notice prior to the first (1st) day of the next billing cycle. For all hosting and maintenance accounts, the first (1st) day of each billing cycle is the first (1st) day of each month. Because web hosting services are provided on a monthly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if the client provides notice to terminate prior to the end of the billing cycle, which in every case is the end of the month, the remaining balance for that month will not be pro-rated or refunded. If the client has prepaid for services six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is canceled at any point during the pre-paid contract term, the client will not be entitled to a pro-rated refund. All accounts are canceled as soon as the client submits the account cancellation request, at which time all remaining files in the Client’s account will be deleted. The client is responsible to remove all personal files from the server prior to the cancellation request. DBWebs will not be held responsible for any files deleted by DBWebs on that day. The cancellation procedure is subject to change without notice.